General terms and conditions of business

1. Scope

1.1 These General Terms and Conditions apply to contracts for the rental of temporary apartments for accommodation, as well as all other services and deliveries provided by the landlord for the tenant.

1.2 The subletting or further rental of the apartment, as well as its use for purposes other than residential purposes, require the landlord's prior written consent.

2. Booking/Booking Confirmation

Apartment bookings are made via the booking portal and our website. The reservation for the temporary apartment is legally binding upon completion of the booking process and receipt of the booking confirmation, or upon payment. By booking, the tenant agrees to the general terms and conditions and the landlord's house rules.

3. Payment Terms

Payments are subject to the payment terms of the booking portal.

For direct bookings, the invoice amount must be transferred 4 weeks before arrival. For short-term bookings, the total price must be transferred immediately upon receipt of the invoice/booking confirmation.

In the event of late payment, the guest will first receive a payment reminder. A reminder fee of €15.00 will be charged for each subsequent reminder after the due date. Transaction fees (e.g., for bank transfers from abroad) are to be borne by the tenant. Only payments via bank transfer or PayPal are accepted.

4. Arrival/Departure

The apartment is available from 3:00 PM on the day of arrival or by arrangement. On the day of departure, the apartment must be vacated by 11:00 AM or by arrangement (late checkout). The landlord reserves the right to charge accordingly for departures more than 60 minutes late.

5. Stay

5.1 Use of the apartment is reserved for the guests notified to the landlord at the time of booking. If the property is used by more people than agreed upon, a separate fee must be paid for them according to the price list. Subletting or transferring the apartment to third parties is not permitted. The rental agreement may not be passed on to third parties.

5.2 In the event of violations of the General Terms and Conditions or the house rules, the landlord is entitled to terminate the tenancy immediately and without notice. There is no legal right to reimbursement of the rent or compensation.

6. Condition

The apartment will be handed over by the landlord in a clean condition. Any defects that exist or arise during the rental period must be notified to the landlord immediately. The tenant is liable for any damage caused to the rental property and its contents. If the property key is lost, the landlord reserves the right to replace the locking system and charge the tenant for the resulting costs.

The inventory must be treated appropriately and is intended to remain in the apartment only. The rearrangement of furnishings, especially beds, is prohibited. In the event of use of the apartment in breach of contract, such as subletting, overcrowding, disturbing the peace, or non-payment of the full rent, the landlord may terminate the contract without notice. In this case, any payments already made by the tenant remain with the landlord.

If the tenant wishes to use their liability insurance to settle any damages, they must inform the landlord, stating their name and address, as well as the insurance number.

7. Pets

The accommodation of pets requires prior agreement.

Any damages, including any loss of rent due to such damage, are to be paid for by the tenant.

8. Smoking

Smoking is not permitted inside the house. In case of non-compliance, the landlord reserves the right to terminate the rental agreement without notice and to have a professional cleaning carried out at the tenant's expense (a minimum of EUR 200 will be charged for special cleaning, plus any loss of rent due to unrentability).

9. Cancellation

The terms and conditions of the respective booking portal apply at the time of booking.

For direct bookings, cancellation is only possible in exceptional cases and by special agreement. In all cases, the following will be charged:

● 7–28 days before the arrival date: 50% of the agreed rental price

● 0–6 days before the arrival date or in case of no-show: 90% of the agreed rental price

10. Cancellation by the Landlord

The Landlord reserves the right to cancel the rental agreement in cases of force majeure or other unforeseeable circumstances (e.g., official prohibition, etc.) that make fulfillment of the rental agreement impossible. In this case, liability is limited to the refund of the rental price. In the event of a justified cancellation, the Tenant is not entitled to compensation. Liability for travel and hotel expenses is excluded.

11. Landlord's Liability

The landlord is liable for the proper provision of the rental property within the scope of the duty of care of a prudent businessman. Liability for any failures or disruptions in the water or electricity supply, as well as events and consequences due to force majeure, are hereby excluded. The landlord is only liable for items brought in by the guest within the scope of the statutory provisions.

12. Wi-Fi Use

12.1 The landlord maintains Wi-Fi internet access in their holiday property. The tenant will receive the access information from the landlord upon arrival. The landlord grants the tenant shared use of the Wi-Fi access for the duration of their stay in the rental property.

12.2 If the landlord becomes aware of illegal use of the Wi-Fi access (file sharing, pornography, etc.) by the tenant, the landlord will immediately prohibit the tenant from sharing the Wi-Fi access and inform the authorities of the misuse.

12.3 The landlord is not liable to the tenant for disruptions to the Wi-Fi access. The landlord is entitled to restrict the scope of use of the tenant's Wi-Fi access at any time.

12.4 The landlord assumes no liability for any damage (malware or similar) resulting from the use of the Wi-Fi access. The tenant is responsible for ensuring the security of their data.

12.5 If the tenant uses paid services or similar services via the Wi-Fi, they will fully bear the costs incurred.

13. Written Form

Any agreements deviating from the General Terms and Conditions must be made in writing. No verbal agreements have been made.

14. Severability Clause

Should one or more provisions of these General Terms and Conditions become invalid, the validity of the remaining provisions shall not be affected. The invalid provision shall be replaced by a valid provision that most closely approximates the economic purpose pursued by the invalid provision.

Koblenz, June 11, 2024