General terms and conditions of business
1. Scope
1.1 These General Terms and Conditions apply to contracts for the temporary rental of apartments for accommodation as well as all other services and deliveries provided by the landlord to the tenant.
1.2 Subletting or further letting of the provided apartment, as well as its use for purposes other than residential use, requires the prior written consent of the landlord.
2. Booking/Booking Confirmation
Apartments can be booked through the booking portal and our website. The reservation of the temporary apartment becomes legally binding upon completion of the booking process and receipt of the booking confirmation or upon payment. By booking, the tenant agrees to the landlord's terms and conditions and house rules.
3. Payment terms
The payment terms of the booking portal apply.
For direct bookings, the invoice amount is due 4 weeks prior to arrival. For last-minute bookings, the total price is due immediately upon receipt of the invoice/booking confirmation.
In case of late payment, the guest will first receive a payment reminder. A late payment fee of €15.00 will be charged for each subsequent reminder after the due date. Transaction fees (e.g., for international transfers) are the responsibility of the renter. Only payments via bank transfer or PayPal are accepted.
4. Arrival/Departure
The apartment will be available from 3:00 PM on your arrival day, or by prior arrangement. On your departure day, the apartment must be vacated by 11:00 AM, or by prior arrangement (late checkout). For departures more than 60 minutes late, the landlord reserves the right to charge a fee.
5. Stay
5.1 Use of the apartment is reserved for the guests registered with the landlord at the time of booking. If the apartment is used by more people than agreed upon, a separate fee will be charged according to the price list. Subletting or transferring the apartment to third parties is not permitted. Transferring the rental agreement to third parties is not permitted.
5.2 In the event of violations of the General Terms and Conditions or the House Rules, the landlord is entitled to terminate the tenancy immediately and without notice. There is no legal entitlement to a refund of rent or compensation for damages.
6. Condition
The apartment will be handed over by the landlord in a clean condition. Any defects that exist or arise during the rental period must be reported to the landlord immediately. The tenant is liable for any damage to the rental property and its contents. In the event of loss of the apartment key, the landlord reserves the right to replace the locking system and charge the tenant for the resulting costs.
The furnishings must be treated with care and are intended to remain exclusively within the apartment. Rearranging furniture, especially beds, is prohibited. In the event of a breach of contract, such as subletting, exceeding the occupancy limit, disturbing the peace, or failure to pay the full rent, the landlord may terminate the contract without notice. Any payments already made by the tenant will remain with the landlord in this case.
If the tenant wishes to settle any damages through his liability insurance, he must inform the landlord of this, stating his name and address as well as his insurance number.
7. Pets
Accommodation for pets requires prior arrangement.
Any damages, including any loss of rent due to such damages, must be compensated by the tenant.
8. Smoking
Smoking is not permitted in the house. In case of violation, the landlord reserves the right to terminate the rental agreement without notice and to have a professional cleaning carried out at the tenant's expense (minimum 200 EUR for the special cleaning plus any lost rental income due to the property being unrentable).
9. Cancellation
The terms and conditions of the respective booking portal apply at the time of booking.
For direct bookings, cancellation is only possible in exceptional cases and by special agreement. In any case, the following costs will apply:
● 7–28 days before the arrival date: 50% of the agreed rental price
● 0–6 days before arrival or in case of no-show: 90% of the agreed rental price
10. Cancellation by the landlord
The landlord reserves the right to terminate the rental agreement in cases of force majeure or other unforeseen circumstances (e.g., official prohibitions, etc.) that make fulfillment of the rental agreement impossible. In this case, liability is limited to the refund of the rental price. In the event of a justified termination, the tenant is not entitled to compensation. Liability for travel and hotel expenses is excluded.
11. Landlord's Liability
The landlord is liable for the proper provision of the rental property within the scope of the due diligence of a prudent businessperson. Liability for any failures or disruptions in the water or electricity supply, as well as events and consequences of force majeure, is excluded. The landlord is liable for personal belongings brought onto the premises only within the scope of the statutory provisions.
12. Wi-Fi usage
12.1 The landlord provides Wi-Fi internet access in the holiday property. The tenant will receive the access data from the landlord upon arrival. The landlord grants the tenant the right to use the Wi-Fi access for the duration of their stay in the rental property.
12.2 If the landlord becomes aware of unlawful use of the WLAN access (file sharing, pornography, etc.) by the tenant, the landlord will immediately prohibit the tenant from sharing the WLAN access and inform the authorities about the misuse.
12.3 The landlord is not liable to the tenant for disruptions to the Wi-Fi access. The landlord is entitled to restrict the tenant's use of the Wi-Fi access at any time.
12.4 The landlord accepts no liability for damages (malware, etc.) resulting from the use of the Wi-Fi access. The tenant is responsible for the security of their own data.
12.5 If the tenant uses chargeable services or similar services via the WLAN, he shall bear the costs incurred in full.
13. Written form
Any agreements deviating from these General Terms and Conditions must be in writing. No verbal side agreements have been made.
14. Severability Clause
Should one or more provisions of these Terms and Conditions be invalid, the validity of the remaining provisions shall not be affected. The invalid provision shall be replaced by a valid provision that comes as close as possible to the economic purpose pursued by the invalid provision.
Koblenz, June 11, 2024